Shipping Policy

Shipping Policy

Welcome to Herbveda, a division of Goenka Group of Companies, an online ecommerce platform that provides access to a variety of products and services. By using our website, you agree to comply with the following terms and conditions.

Order Processing and Shipping Time

Most orders are processed and shipped within 7 business days of the order being placed. However, some orders may take longer to process or ship, especially during peak shopping seasons or if an item is out of stock. If there will be a delay in processing or shipping your order, we will notify you via email.

Shipping Methods and Rates

We offer several shipping methods for domestic and international orders. Shipping rates vary depending on the shipping method, the weight and size of the items in your order, and the destination. You can see the available shipping methods and rates during checkout.

Delivery Time and Tracking

Delivery times vary depending on the shipping method and destination. Domestic orders are usually delivered within 7 business days of the shipping date, while international orders may take longer to arrive. Once your order has shipped, we will send you a tracking number so you can track your package online.

Shipping Restrictions

We are unable to ship to certain destinations due to legal restrictions or shipping carrier limitations. If we are unable to ship to your address, we will notify you via email and refund any payment made for the order.

Shipping Damage and Loss

If your order arrives damaged or is lost in transit, please contact us as soon as possible so we can assist you. We may require documentation or photographs of the damage to process a claim with the shipping carrier. We are not responsible for any damage or loss caused by the shipping carrier.

International Shipping

International orders may be subject to customs fees, import taxes, or other fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping charges. Customs policies vary widely from country to country, so please contact your local customs office for more information.

Shipping Policy Changes

We reserve the right to update or modify our shipping policy at any time, without notice. Your continued use of our website after any such changes constitutes your acceptance of the modified policy.